-
SDI - Delivery & Collection
-
Delivery Methods
Delivery Methods
-
Delivery FAQs
Delivery FAQs
-
Delivery Methods
-
SD - Returns & Refunds
-
Returns
Returns
-
Refunds
Refunds
-
Brand Partner Returns
Brand Partner Returns
-
Returns
-
Stores & Services
-
Stores Information
Stores Information
-
Stores Information
-
Orders & Payments
-
Completed Orders
Completed Orders
-
Placing Orders
Placing OrdersPayment issues
If you are getting error messages when making a payment, please make sure you have entered all the details correctly. You might want to contact your payment provider to make sure there are no problems with your account.
If you’re still experiencing problems, please contact us and include as much detail as you can around the error:
- The error message you are seeing
- A description of the problem
- What payment method you are trying to use
- What the products are you’re trying to purchase
- What internet browser you are using or if you are using our app
- Any other details that could be useful
If your credit/debit card was declined, please check if your card has expired or perhaps your billing address for the card is different from the one you have on file with us. Your card provider will have more information.
If you are using PayPal, please contact them directly.
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.Did you find it helpful? Yes No
Send feedbackThanks for the feedback. We will improve this article.
-
Product info
Product info
-
Completed Orders
-
Personalisation
-
Personalisation
Personalisation
-
Personalisation
-
My Account
-
Getting Started
Getting Started
-
Technical Issues
Technical Issues
-
Getting Started
-
Site Policies
-
Terms & Conditions
Terms & Conditions
-
Other Policies
Other Policies
-
Privacy and Cookies Policy
Privacy and Cookies Policy
-
Terms & Conditions