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Delivery Options

You can choose between these delivery options:

Delivery option

Cut off

Delivery Times

Cost (£GBP)

Standard Delivery

23:59

3 to 7 days

4.99

Next Day Delivery

20:00

Next Day

7.99

Next Day Delivery by DPD (Carbon Neutral)

20:00

Next Day

9.99

Click & Collect
Spend £200 and receive £10 voucher to spend in-store. *Terms apply.
23:593 to 7 days6.99
Oversized Delivery23:593 to 7 days9.99
Specialist Delivery23:593 to 7 days9.99

Bank / Public holidays are not included.

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Why is my order late?

Depending on what delivery option you selected your order might still be out for delivery.

Click & Collect - delivery to your chosen store, three (3) to seven (7) days.

Standard Delivery - three (3) to seven (7) days.


You can also check the status of your order using your tracking number we sent you in the confirmation email.  

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Why has my order/item returned to sender?

Our delivery partners will attempt to deliver your order three times. 

Sometimes there might be problems finding or accessing the delivery address, and if the attempts are unsuccessful, the order will be returned.

Occasionally, an order gets damaged in transit and can't be delivered.

You should be able to check the reason why it's been returned by using the tracking link you got in the dispatch email.

If, for any reason they are unsuccessful, they will leave a calling card informing you your order is being returned to us. 

Unfortunately, an order that has been returned to us by the courier can’t be re-directed out to our customers again, but will be refunded in full once the warehouse team has processed it. 

If you require the items, we would ask you to place a new order.

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My parcel shows as delivered, but I've not received it

Sorry to hear that you've not received your parcel. It may be that the delivery driver has delivered the parcel to a safe place or neighbour.

Please check around the outside of your property, the parcel may have been left in a safe place. It's also worth checking the delivery information within the tracking, as any delivery images captured by the driver may help you identify where the parcel has been left.

We would also ask that you check with your neighbours as the driver may have left the parcel with them.

If you still need some help after checking the above, please contact Customer Services as we'll be happy to help you. 

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Where is my order?

For most orders, you can track the status of each parcel when you check your order history online.

We will keep you updated by email as your order progresses, this includes sending you the tracking details so you can learn more about your parcel progress.

Once your parcel is with the delivery partner, they will also keep you updated so you know when to expect it.

Delivery timescales will vary depending on what you've ordered and the delivery service you selected. If you're concerned your parcel is taking a while to progress further, we'd recommend you check your order details first as your order may still be within the expected delivery timescales. You can find the expected delivery date on your emails updating you about your order.


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Return Online - UK

 

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Return Online - Non UK

Return your online order in a few easy steps. You have 28 days to return your order from the date it's delivered. Exclusions apply, please see our Returns Policy below for more details.

If your item is faulty, incorrect or exceeds 10kg in weight, please contact our Customer Service team ahead of making a return.

If you've had items delivered to you from Adidas or Reebok, these should be returned directly to the supplier. A pre-paid returns label will be included in your order, please repackage your items and return them using this label. If the label is missing, please contact our Customer Services team. These items cannot be returned to store.

Unfortunately, we are unable to accept returns of online orders in stores, including click & collect orders.

  • Securely repack your items.

  • Login to our returns portal using your order number and email address. Select your preferred tracked returns service. We have print at home, paperless and collection options available.

  • You’ll be emailed a shipping label or QR code to scan at your chosen drop-off point or collection point.

  • Keep an eye out for updates and tracking. You’ll get an email once we receive your returned item. Most returns are processed in a few days, but the money can take up to 14 days to appear back in your account.

Good to know...

  • By choosing a paid service through our returns portal you will be provided with a tracked return service back to our warehouse.
  • Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.
  • If you are using your own method of return, you may be liable for import VAT (normally applied to goods over £15) and pay a customs duty charge (if your order value is over £135) where applicable.

RETURNS POLICY OVERVIEW

  • Items must not be used, worn or washed
  • Items must be in original packaging and all tags attached
  • Personalised items will not be accepted unless the text is incorrect, or the item is faulty
  • Underwear, swimwear and pierced jewellery cannot be returned for hygiene reasons
  • Items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned
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Return - Bought in store

To return your item(s) bought in store for a credit note or where possible make an exchange, visit any Flannels store within 28 days of purchase.

If your item is faulty, we will provide a full refund. Please provide a valid proof of purchase, such as a till receipt or bank statement.

Unfortunately, you can't return swimwear, underwear, pierced jewellery, personalised or bespoke items, items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery.

Please note: Items bought in store can only be returned to stores. You will not be able to return store products via post.

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Can I return more than one order in the same parcel?

Please return each order separately and include any packaging that forms part of the goods with your valid proof of purchase.



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Can I return an online order to a store?

No.

Stores are only able to accept and process returns for items that were bought from stores.

For returning items ordered online, you would need to arrange to send them to the appropriate returns address. Please note: additional policies apply, please check here for further support with returning online orders-

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How will I receive a refund?

We try and process all returns as quickly as possible for you to get your refund. You should receive a confirmation email within a week of having returned the item but it takes longer sometimes.

Any refunds will be refunded to the same payment method you used when you placed the order.

If your order was paid part or in full by a gift card, the refund will be issued as a gift card or evoucher up to the value of the gift card you used. At which point, any funds owed that are remaining will be refunded onto the other payment methods used.


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When will I receive a refund?

We try and process all returns as quickly as possible for you to get your refund, but please give us 7 days to process your return. You should receive a confirmation email when this is done. After this, it may take up to another 7 days for the money to get back to your payment method, as this depends on the banks' processes.

At certain times of the year, the process time will be longer, like around Christmas and public holidays.


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I can't see a refund on my bank statement

Please allow 7 days for the refund to appear in your bank account.

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RETURNS - BOUGHT FROM A BRAND PARTNER

If you’ve had items delivered to you from one of our brand partners, please see additional information below on how to return those items.

Returns policy overview

  • Returns will be eligible for refund only, no exchanges are available for these items
  • Items must not be used, worn or washed
  • Items must be in original packaging and all tags attached
  • Personalised items will not be accepted unless text is incorrect, or the item is faulty
  • Underwear, swimwear and pierced jewellery cannot be returned for hygiene reasons
  • Items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned
BRAND PARTNERRETURNS INSTRUCTION
The Ace Supply Co.Please return items to the following address:
Warehouse,
Unit A3/4 Southmoor Industrial Estate,
Southmoor Road,
Wythenshawe,
Manchester,
M23 9XD
Activity SuperstoreTo make a return, please reach out to our Customer Services team.
Alan Symonds and Company LtdPlease return items to the following address:
Alan Symonds & Company Ltd
Westminster House,
Bakewell Road,
Orton Southgate,
Peterborough,
PE2 6WA
Arora Design LimitedPlease return items to the following address:
Arora Design Ltd,
Buccleuch Mills,
Langholm
Dumfriesshire
DG13 0EB
Aye Do LtdPlease return items to the following address:
13 Murieston Green,
Murieston,
Livingston,
EH54 9EQ
BabymoreTo make a return, please reach out to our Customer Services team.
Baltic Pine / Comfy LivingTo make a return, please reach out to our Customer Services team.
Birlea Furniture LimitedTo make a return, please reach out to our Customer Services team.
BoxerPlease make returns to the following address:
Boxer Gifts,
Swinnow Lane,
Leeds,
LS13 4BS
Bunty Pet Products LtdPlease return items to the following address:
Unit 1,
St Mary's Industrial Park,
Talbot Road,
Newton,
Hyde,
SK14 4HN
CannondalePlease return items to the following address:
Cannondale UK - Returns
Vantage Way
Poole
Dorset
UNITED KINGDOM
BH12 4NU
Corporate Trade Solutions

Return using our portal HERE

CraghoppersReturn using our portal HERE
Crafters Companion LtdPlease return items to the following address:
Crafters Companion,
St Cuthbert's Way,
Aycliffe Business Park,
Newton Aycliffe,
DL5 6XW
Create Your World LtdPlease return items to the following address:
Create Your World Ltd,
Units 4-6 Deneside Business Park,
Wolsingham,
Bishop Auckland,
Co Durham,
DL13 3BF
Dare 2bReturn using our portal HERE
Designer Travel Goods

Return using our portal HERE

Dezac LtdTo make a return, please reach out to our Customer Services team.
Digitek Trading LtdTo make a return, please reach out to our Customer Services team.
Downland Bedding Co LtdPlease return items to the following address:
Downland Bedding Co. Ltd,
23 Blackstock Street,
Liverpool,
L3 6ER
Dreams 'n' DrapesPlease return items to the following address:
JRS Online Returns,
Unit 1-2 Cleggs lane Industrial Estate,
Ravenscraig Road,
LIttle Hulton,
Manchester,
M38 9PU
Extra UKPlease return items to the following address:
Extra UK,
Domino House,
Morris Close,
Park Farm Ind Est,
Wellingborough,
NN8 6XF
Firelog LimitedPlease return items to the following address:
Returns Dept at House of Fraser,
Willowtree Marina,
West Quay Drive,
Hayes,
Middlesex,
UB4 9TA,
Fizz CreationsPlease return items to the following address:
Fizz Creations,
6 Commerce Way,
Lancing,
BN15 8TA
Gablemere LtdTo make a return, please reach out to our Customer Services team.
GAMEPlease return items to the following address:
Returns Department - Game Retail Limited
Unity House, Telford Road,
Basingstoke,
Hampshire,
RG21 6YJ
Gardeco LtdPlease return items to the following address:
Gardeco Warehouse,
Units 7 & 8,
Gemini Business Park,
Stourport Road,
Kidderminster,
DY11 7QL
Gem Order LimitedPlease return items to the following address:
Gem Order Limited,
5B The Courtyard,
Reddicap Trading Estate,
Sutton Coldfield,
Birmingham,
B75 7BU
Get The LabelPlease return items to the following address:
Returns department,
GET THE LABEL,
22 Leacroft Road,
Birchwood,
Warrington,
WA3 6PJ
Greenside PackagingTo make a return, please reach out to our Customer Services team.
GulPlease return items to the following address:

Gul Watersports Ltd.,
Stadium House,
Aspen Way,
Yalberton Industrial Estate,
Paignton,
Devon,
TQ4 7QR

High Street TVPlease return items to the following address:
High Street TV Corby,
PO Box 7903,
CORBY,
NN17 9HY
Home Curtains UK LtdPlease ensure that items are returned exactly as they are received.
Please return items to the following address:
Home Curtains,
Stoney street,
Sutton in Ashfield,
Nottingham,
NG17 4GH
I-RidePlease return items to the following address:
Swallow Enterprise Park,
Diamond Drive,
Lower Dicker,
East Sussex,
BN27 4EL
IGSM LtdPlease return items to the following address:
1 Dewar Court,
Astmoor,
Runcorn,
WA71PT
International Bullion and Metal BrokersReturns will be eligible for refund only, no exchanges are available for this product.
Unless faulty or damaged, pierced jewelry cannot be returned for hygiene reasons.
Please return items to the following address:
PO BOX 64378,
LONDON,
EC1NP 1NE
J and R Sports
Please return items to the following address:
SDMP Customer Service,
C/O J & R Sports Limited,
Unit 4 Vesty Business Park,
Vesty Road,
Aintree,
Merseyside,
L30 1NY
JS International LtdPlease return items to the following address:
JS International Ltd,
Unit B 3 Regal Way,
Watford,
WD24 4YJ
Kipfold LimitedPlease return items to the following address:
Kipfold Ltd,
Cheetwood House,
Cheetwood Road,
Manchester,
M8 8AQ
Lassic LtdTo make a return, please reach out to our Customer Services team.
Lloyd Pascal and Company LimitedPlease return items to the following address:
Lloyd Pascal,
Elan House,
Park Lane,
Castle Vale,
Birmingham,
B35 6LJ
LonsdalePlease return items to the following address:
Sports Directory,
Unit 5 Butterly Avenue,
Questor,
Dartford,
Kent,
DA1 1JG
Lucky Dip LtdPlease return items to the following address:
Lucky Dip,
Unit 1B Brunt Street,
Mansfield,
Nottinghamshire,
NG18 1AX
Mashco LtdTo make a return, please reach out to our Customer Services team.
Meroncourt EuropePlease return items to the following address:
Meroncourt Europe Limited,
Unit 2A,
Portland Industrial Estate,
Arlesey,
Bedfordshire,
SG15 6SG
Momentum HyperPlease return items to the following address:
RideMinded UK,
Alexandra House,
36a Church Street,
Chelmsford,
Essex,
CM2 7HY
MV SportsTo make a return, please reach out to our Customer Services team.
Pacific CyclePlease return items to the following address:
Pacific Cycle UK – Returns
Vantage Way
Poole Dorset
UNITED KINGDOM
BH12 4NU
Peers HardyPlease return items to the following address:
Peers Hardy UK Ltd,
Customer Services Dept,
Unit 4, Precision House,
Starley,
Solihull,
B37 7GN
Phoenox Textile LtdPlease return items to the following address:
Phoenox Textile Ltd,
Spring Grove Mills,
Clayton West,
Huddersfield,
HD8 
Premier DecorationsPlease return items to the following address:
Premier Decorations Ltd,
Premier House,
Braintree Road,
Ruislip,
Middlesex,
HA4 0EJ
Prestige Touch

Please return items to the following address:

Linmar House,
East Portway Business Park,
Andover,
SP10 3LU
Pure ElectricA Pure Electric pre-paid collection must be arranged in order to return any purchase to the Partner Brand.

Please reach out the our Customer Services team stating your reason for return and a date you are available for the collection to be made.

Please note items are to be returned in their original packaging, in a resalable condition, and securely packaged.

RaleighA Raleigh Return Number must be obtained before any return is sent back to the Partner Brand.

To obtain your Raleigh Return Number please reach out to our Customer Services team.

Rashmian LtdPlease return items to the following address:
Rashmian Ltd,
Unit J Braintree Industrial Estate,
Braintree Road,
Ruislip,
HA4 0EJ
Regatta

Return using our portal HERE

Rewards and Gifts LtdTechnology products - We will not accept any returned products with personal information on the item, such as iCloud locked, personal photos or any other personal information (GDPR )
Health & Beauty – we will not accept Fragrance returns if opened or partly used unless there is a problem or fault with the product.
Please return items to the following address:
P1 4&5,
Heywood Distribution Park,
Heywood,
Lancashire,
OL10 2TT
Robbie ToysReturns must be made unused and still boxed.
Please return items to the following address:
Robbie Toys Ltd,
Unit 1 The Lane,
Manston Business Park,
CT12 5EZ
Rock LuggagePlease return items to the following address:
24 Wadsworth Road,
Greenford,
Middlesex,
UB6 7JD
RockportPlease return items to the following address:
Sports Directory,
Unit 5 Butterly Avenue,
Questor,
Dartford,
Kent,
DA1 1JG
Sabichi Homewares LimitedPlease reach out to our Customer Services team.
S Green & SonsPlease return items to the following address:
20 Commercial Rd,
London,
N18 1TP
Shankar (UK) LtdPlease return items to the following address:
Shankar UK,
63 Major Street,
Wolverhampton,
WV2 2BL
SnowtimePlease return items to the following address:
Trans-Continental Group Ltd, (behind Nutrition Group),
Olympic Way,
Off Clifton Road,
Blackpool,
Lancashire
FY4 4QE
Spencer GraceFor Zinc products, the manufacturer must be contacted for repairs and replacements of faulty products.
0800 731 0006
info@hy-pro.co.uk
Please return items to the following address:
Spencer Grace,
C/O AM Fright,
Unit 5 MIFT,
Westinghouse Rd,
Trafford Park,
Manchester,
M17 1DY
Sports Directory
Please return items to the following address:
Sports Directory,
Unit 5 Butterly Avenue,
Questor,
Dartford,
Kent,
DA1 1JG
Tyrone TextilesCurtains must be new, unused and not altered and returned with original packaging. Any curtains with pencil pleat heading the tape must not be pulled otherwise they cannot be accepted for a refund.
Please return items to the following address:
30-31 Riverwalk Business Park,
Riverwalk Road,
Enfield,
EN3 7QN
Upgrade BikesPlease use the provided returns label to make any returns, and ensure that the goods are returned in a re-saleable condition.
Please return items to the following address:
Upgrade Bikes, AB Star Road,
Partridge Green,
West Sussex,
RH13 8RA
Valbonne LingerieReturns are only accepted if unworn and in original packaging.
Please return items to the following address:
54/56 Stocks Street,
Cheetham Hill,
Manchester,
M8 8QJ
VeloBrands
Please return items to the following address:
VeloBrands Ltd,
Copplestone Mills,
Copplestone,
Devon,
EX17 5NF
Welcome FurnitureTo make a return, please reach out to our Customer Services team.
Weybury Hidreth LimitedPlease reach out to our Customer Services team regarding faulty returns. Other wise please return items to the following address:
Weybury Hildreth,
Bay 1,
Building 47,
Second Avenue,
The Pensnett Estate,
Kingswinford,
West Midlands,
DY6 7UZ
ZyroFisherPlease return items to the following address:
ZyroFisher,
Roundhouse Road,
Faverdale Industrial Estate,
Darlington,
DL3 0UR
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My item has the wrong personalisation

We're sorry to hear there is a problem with your item.

In most cases, we will personalise the product to the specification you asked for when you placed the order. For orders placed online, we also send an order receipt email, which confirms the items ordered, alongside which personalisation details you provided. We would recommend you check this first during cases where the personalisation is not accurate on your product.

Due to the nature of personalisation, it is possible that mistakes could be made on rare occasions during the production process. If this is what has happened with your order, please contact our Customer Services team within 30 days of the parcel being delivered. We would also recommend you send a photo of the mistake to help us better understand the problem.

Please note: Because there are no set squad numbers for any player, they are subject to change at any time. Given that, we cannot accept liability for changes to players squad numbers on pre-printed shirts or bespoke personalised shirts.

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Store Finder

View our Store Finder to find all our stores in your area.

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I'd like to leave feedback about one of your stores

If you want to let us know about a recent visit to one of our stores please get in touch.

When contacting please include the location, date and time of your visit so we can help you.

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Wrong/Faulty item received

We’re sorry to hear there are issues with your order.

Please contact our Customer Services team within 28 days from the delivery date with full details of the wrong item that you've received and we will investigate this for you.

When contacting us, please also provide a clear image showing the tags and product code to show our Customer Services team the wrong item so we can better help you.

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I'm missing item(s) from my order

We’re sorry there’s items missing in your order.

Before contacting our customer service team, please make sure to check your emails as we will notify you if any items have either been dispatched separately (if your order contains more than one item) or an item was out of stock when packing. 

If you look at your email and notice that there is a “0” in the quantity column on your invoice, this means that we did not  have the stock of the item to send to you at the time of shipping.

If the delivery note says an item should be in your parcel but it isn't, please get in touch with us. Be sure to include any information about which item(s) you believe are missing, including what products you have already received from your order.

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Why has my order/item(s) been cancelled?

Sorry your order or item(s) have been cancelled.

If the item(s) you've ordered are out of stock at the time of packing your order, we need to cancel it.

An order will also be cancelled if the billing address details don't match the details your bank has on record.

We send an email out to confirm the cancellation and you have not been charged.

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My order has been cancelled, but it appears that I have still been charged

If your order has been cancelled, you will be refunded to your original method of payment within 3-5 days. 

The time might depend on your banks processes. 

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I haven’t received my gift card

Please check your or the recipient’s junk folder if you haven’t received your gift card or eVoucher.

If you still can’t find it, please contact us and we will be happy to help.

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My item is incomplete (Missing parts)

We're sorry to hear there is a problem with your item.

Please contact our Customer Services team within 28 days of the parcel being delivered. When contacting us, please let us know details of which part is missing and include a photo of the parcel/item packaging showing any signs of damage so that we can better understand the problem and help you further.

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