-
SDI - Delivery & Collection
-
Delivery Methods
Delivery Methods
-
Delivery FAQs
Delivery FAQs
-
Delivery Methods
-
SD - Returns & Refunds
-
Returns
Returns
-
Refunds
Refunds
-
Brand Partner Returns
Brand Partner Returns
-
Returns
-
Stores & Services
-
Stores Information
Stores Information
-
Stores Information
-
Orders & Payments
-
Completed Orders
Completed Orders
-
Placing Orders
Placing OrdersCan I cancel or make changes to my order?
Once you've placed your order, the order starts going through the system straight away, so that we can get it to you as fast as possible.
Unfortunately we are unable to add or remove items, change colours or sizes, change delivery address, delivery options or the email address on the order.
If you've changed your mind and no longer need the item, please arrange the for the item to returned once received. Or if you're wanting to order something else, you will need to place a separate order in the usual way.
If you wish to notify us of your cancellation request, please complete a cancellation form and submit this by using the Contact Us button and submit a ticket to our Customer Services team.
If your order already has been processed following your form being submitted, our customer services team will advise on how to return your order.
Please note: for items already delivered, these are unable to be cancelled, and you will have to follow our returns process to receive a refund.
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.Did you find it helpful? Yes No
Send feedbackThanks for the feedback. We will improve this article.
-
Product info
Product info
-
Completed Orders
-
Personalisation
-
Personalisation
Personalisation
-
Personalisation
-
My Account
-
Getting Started
Getting Started
-
Technical Issues
Technical Issues
-
Getting Started
-
Site Policies
-
Terms & Conditions
Terms & Conditions
-
Other Policies
Other Policies
-
Privacy and Cookies Policy
Privacy and Cookies Policy
-
Terms & Conditions